Operation of consultation phone numbers on behalf of animal health companies
Services for companion animal products (for dog and cat clinics, owners)
Development of operational framework and assignment of staff
Customer service (establishment and operation of consultation phone numbers)
Promotion of inbound service
High-quality call center services
Use of qualified experts as operators (veterinarians and veterinary technicians with clinical experience)
High-level and qualified phone service staff (Level 3 or higher on the NTT “Moshimoshi Kentei”)
Excellent communication skills characterized by familiarity with the industry
Creation of, and instruction on how to follow, client-specific SOPs
Maintenance and improvement of high quality through speed and accuracy
High-value-added call center operation
Broad range of services (answering calls, entering data into customers’ systems, accommodating caller requests, issuing regular reports to manufacturers, incorporating relevant information into FAQs, etc.)
Primary response for product quality complaint
Primary response for adverse events
Creation of information-transmission and promotional scripts
High cost-effectiveness and return on investment (ROI)
